1. Customer Relationship Management for Support Implementation Guide
  2. Basic Search

Basic Search

Search Solution

Select criteria from this list to conduct the search and then enter text to search for a solution. This list searches the Solution Summary, Solution Details, and Symptoms Description fields. Values are:

Keywords (s)

Enter the type of search to run. Values are:

Generic Query: Searches for a simple key phrase with SES specific qualifiers. Example: Fuzzy Search, Crisms~ will search for word "Christmas".

Match All: Place an AND between the words entered.

Match Any: Place an OR between the words entered.

Match Exact: Runs a query that includes only the combination of words in a particular sequential order.

Score

Review the value in this field to determine which solution best matches the search criteria. The system displays score values in whole numbers from zero to 100. Typically, the results with the highest score value are most valuable.