Setting Up Processing Options for Time Entry (P17505)

When you resolve a case, you need to enter time in order to accurately capture the amount of time spent on the issue for billing purposes. If you have contract and warranty agreements with customers that do not require billing by the hour, you still might need to report the time for accounting purposes. You can set the processing options to create either payroll batch transactions or general ledger transactions.

Setup options determine which stages of a case require time entry. You can set up the system to display the time entry form at any status change or only when the case is closed.

When you enter a case, the system calculates time entry information based on the time when you access the Case Entry form and the time when you exit the form. You can override the information, if necessary.