Percent of Accuracy

Percent of Accuracy (POA) is a measure of forecast bias. When forecasts are consistently too high, inventories accumulate and inventory costs rise. When forecasts are consistently too low, inventories are consumed and customer service declines. A forecast that is 10 units too low, then 8 units too high, then 2 units too high is an unbiased forecast. The positive error of 10 is canceled by negative errors of 8 and 2.

(Error) = (Actual) – (Forecast)

When a product can be stored in inventory, and when the forecast is unbiased, a small amount of safety stock can be used to buffer the errors. In this situation, eliminating forecast errors is not as important as generating unbiased forecasts. However, in service industries, the previous situation is viewed as three errors. The service is understaffed in the first period, and then overstaffed for the next two periods. In services, the magnitude of forecast errors is usually more important than is forecast bias.

POA = [(ΣForecast sales during holdout period) / (ΣActual sales during holdout period)] × 100 percent

The summation over the holdout period enables positive errors to cancel negative errors. When the total of forecast sales exceeds the total of actual sales, the ratio is greater than 100 percent. Of course, the forecast cannot be more than 100 percent accurate. When a forecast is unbiased, the POA ratio is 100 percent. A 95 percent accuracy rate is more desirable than a 110 percent accurate rate. The POA criterion selects the forecasting method that has a POA ratio that is closest to 100 percent.

This example indicates the calculation of POA for two forecasting methods. This example assumes that you have specified in the processing option that the holdout period length (periods of best fit) is equal to five periods.