Revenue Exceptions

Use the options in the Revenue Exceptions group to review and act on Revenue Plans requiring attention.

This group contains following exceptions:

• Revenue Plans In Pending Status

• Revenue Plans On Hold

• Past Due Revenue Events

Note:

When a row is updated successfully, it will no longer appear in the grid.

An error message column is visible in the grid when any of the selected rows has an error.

Revenue Plans In Pending Status

Use the Revenue Plans In Pending Status page (CA_WC_REV_PEND_FL) to view and edit Revenue Plans that are in Pending status.

Navigation:

Customer Contracts, and then Contracts WorkCenter, and then My Work, and then Revenue Exceptions, and then Plans In Pending Status

This example illustrates the fields and controls on the Revenue Plans In Pending Status page. You can find definitions for the fields and controls later on this page.

Field or Control	Description
(Actions)	Click the Related Actions button or select any row in the application grid and click the Actions button to perform the following actions: Cancel the Plan: Click to cancel the selected Revenue Plans. Plan Status to Ready: Click to change the Revenue plan status to Ready. Open Contract: Click to view the Define Contract General Info page. Open Revenue Plan: Click to view the Revenue Plan page.
Contract Name	Click the Contract Name link to view the Contract Details for that row.

Revenue Plans On Hold

Use the Revenue Plans On Hold page (CA_WC_REV_HOLD_FL) to view and edit Revenue Plans that are on hold status.

Navigation:

Customer Contracts, and then Contracts WorkCenter, and then My Work, and then Revenue Exceptions, and then Plans On Hold

This example illustrates the fields and controls on the Revenue Plans On Hold page. You can find definitions for the fields and controls later on this page.

Field or Control	Description
(Actions)	Click the Related Actions button or select any row in the application grid and click the Actions button to perform the following actions: Cancel the Plan: Click to cancel the selected Revenue Plans. Remove Hold: Click to remove the Revenue Plans from the Hold list and change the status to Not on Hold. Update Hold Reason: Select a reason for which the Revenue Plans are on hold. Open Contract: Click to view the Define Contract General Info page. Open Revenue Plan: Click to view the Revenue Plan page.
Contract Name	Click the Contract Name link to view the Contract Details for that row.

Past Due Revenue Events

Use the Past Due Revenue Events page (CA_WC_REV_EVNT_FL) to view and edit Revenue Plan Events for which due date has been exceeded.

Navigation:

Customer Contracts, and then Contracts WorkCenter, and then My Work, and then Revenue Exceptions, and then Past Due Revenue Events

This example illustrates the fields and controls on the Past Due Revenue Events page. You can find definitions for the fields and controls later on this page.

Field or Control	Description
(Actions)	Click the Related Actions button or select any row in the application grid and click the Actions button to perform the following actions: Update Event Status: Click to select the event status: Pending or Ready. Update Hold Reason: Select a reason for which the Revenue Plans are in hold. Update Event Date: Click to select a date for the event. Process Revenue: Click to process the Contracts to Revenue Interface. Open Contract: Click to view the Define Contract General Info page. Open Revenue Plan: Click to view the Revenue Plan page.
Contract Name, Plan ID, Event Status, and Hold Status	Click the links to view the respective details. For example, click Contract Name link to view the Contract Details for the selected row.