Rerouting Approvals

You can reroute transactions to a different approver if you use the rerouting feature in the approval configuration.

Rerouting is also referred to as escalation. A professional services organization can set escalation to occur if an approver has not performed his or her approval for a transaction within the duration specified in the transaction definition. For example, if a duration of one day is set for a project manager for time reports and a specific time report has been in the project manager's queue for a day with no action taken, the system routes the transaction to the approver designated in the transaction definition. The escalation process must be enabled and running for this to properly occur.