Return Actions Review for RTV Transactions

The PeopleSoft Purchasing RTV business process supports three types of return actions: return for credit, return for exchange, and return for replacement. You can make these types of returns against closed purchase orders.

To enter adjustment fees for the RTV transactions, select the RTV Adjust Fees check box on the Purchasing Definition - Business Unit Options page.

If you select the RTV Adjust Source or RTV Adjust Fees check box, this is reflected on the Return To Vendor Defaults page.

Return for Credit

A return for credit involves returning the items to the supplier without requesting replacements. When you designate a supplier return as a return for credit, you can elect to have the system automatically create a debit memo, eliminating the need for manual intervention.

A return for credit is not available for receipts which originate from a purchase order that is using a procurement card as the payment method.

Return for Exchange

This type of return indicates that a different item is being substituted in exchange for the original item ordered. This enables you to exchange item A for item B from the same supplier or exchange item A for the same item from a different supplier. When you return an item for exchange, the return portion of the exchange is handled like a return for credit. If you want, the return can be made against a closed purchase order. Then, manually enter the order portion of the exchange on a purchase order. You can order the item on a new purchase order or on a new line of an existing purchase order. The return for exchange remains open in the system until it is matched with the new purchase order or new purchase order line.

Return for Replacement

This type of return indicates that the supplier is shipping the same items to replace the original returned goods. You receive these replacements against the original purchase order. For replacement returns, select the RTV Reopen PO check box on the Purchasing Definition - Business Unit Options page to reopen the affected purchase order.

For replacement returns, select the RTV Adjust Source check box on the Purchasing Definition - Business Unit Options page to adjust the net received quantity on the receipt automatically. You can also select the RTV Adjustment Voucher field on the Payables - Voucher Build page, as well as on the Return To Vendor Defaults page.

Note:

If you process either a Return for Credit or a Return for Exchange action for a contract line item, and the original purchase order (either the purchase order selected or the purchase order associated with the receipt selected on the RTV document) references that contract, the RTV Reconciliation process updates the line amount and quantity to reflect the return.

If you process either a return for credit or a return for exchange action for a contract category line, and the original purchase order, either the purchase order selected or the purchase order associated with the receipt selected on the RTV document, references that contract category line, the RTV Reconciliation process updates the category released amount and quantity to reflect the return.

If you process either a Return for Credit or a Return for Exchange action for a contract with open references, and the original purchase order (either the purchase order selected or the purchase order associated with the receipt selected on the RTV document) references those open references, the RTV Reconciliation process updates the open item reference amount.

The RTV Reconciliation process updates the contract total amount once the RTV line status changes to shipped.