Microsoft Word Document Launch Problems

When you click the Edit Document button or any button that launches a document and the window only flickers and the document doesn't launch, then most likely, a pop-up blocker or Windows Internet Explorer setting is causing the document not to launch. Sometimes, you can confirm that you have a pop-up blocker issue by pressing the Shift key on the keyboard while clicking the PeopleSoft button or link that launches the document. You can use this action to override the pop-up blocker setting and verify that this is the issue.

To resolve launch problems, also try these procedures:

• Make sure that you do not have any pop up blockers enabled such as in a Yahoo or Google search engine.

  Keep in mind that there can be more than one blocking feature enabled. These features are normally set in the browser's toolbar.

• Check the Folder Options in the Control Panel to make sure that the Confirm open after download option is set for appropriate file extensions such as .doc.

  Select: Start, and then Control Panel, and then Folder Options, and then File Types. Then, select the DOCextension for the .doc file type and click the Advanced button. The Edit File Type window appears with the Confirm open after download check box. Select the check box.

• Verify that your security settings in Windows Internet Explorer are set to enable automatic prompting of file downloads. The location of these types of settings can vary depending on the type and version of the browser.

  From the browser toolbar, select: Tools, and then Internet Options, and then Security, and then Custom Level. Then, make sure that the Enable automatic prompting for download files and the File downloads buttons are selected.