Microsoft Word Template File Errors

When you cannot upload the stdtemplate.xml, the system displays a template error message when you attempt to perform Microsoft Word tasks. Examples of these messages include:

  • Cannot view the standard template.

  • Cannot create a clause (get template error).

  • Cannot preview clauses, sections, and configurators (get template error).

These errors normally happen when:

  • A SFTP server is being used instead of a database server and the server is not set up correctly in the File Attachments component.

  • The Microsoft Word template that the system uses to determine the paragraph styles and numbering when documents are generated has not been uploaded.

To resolve the errors:

  • Verify the SFTP settings by selecting: Set Up Financials/Supply Chain, and then Common Definitions, and then File Attachments, and then Administer File Attachments.

    The Administer File Attachments page appears. You can verify that the SFTP server that you entered is active and working by using the information on this page to try to log into the SFTP server with the user name and password to make sure they are okay. If you continue to have problems, submit a case to the Global Support Center with a screen shot for a resolution.

  • Verify the installed application path setting for PeopleSoft Supplier Contract Management.

    Select: Supplier Contracts, and then Supplier Contracts Setup, and then Installation Options, and then Supplier Contract Management. The Application Server Path field setting controls where the system stores temporary files on the application server for various functions. You can often leave this value blank, and the system will use the default temporary directory.

  • Verify that you have the Microsoft Word template setup correctly.

    Select: Supplier Contracts, and then Supplier Contracts Setup, and then Document Templates and Styles. You need to have the organization's version of the stdtemplate.xml loaded within this page. You can verify that it is loaded correctly by clicking the View button. This should launch the Microsoft Word file. If it doesn't or if you receive an error, try to upload the Microsoft Word .xml file again. If the file doesn't upload, you most likely have an SFTP server setup issue.

See Understanding Document Templates.