Configuring CTI Console Type

Access the CTI Type page using either of the following navigation paths, whichever is appropriate to you:

PeopleTools, and then MultiChannel Framework, and then CTI, and then CTI Type (if you are using the CTI server) or PeopleTools, and then MultiChannel Framework, and then Third-Party Configuration, and then CTI Configuration, and then CTI Type (if you are using a third-party routing server).

This example illustrates the fields and controls on the CTI Type page.

Select the Is Applet check box if you are using the CTI Java applet console.

Clear the Is Applet check box if you are using the CTI JavaScript (JSMCAPI) console.

A CTI configuration contains all the information required for a user to be able to connect to a CTI server.

Note:

The Configuration ID is created when CTI is configured for the first time.