Configuring CTI Queues

Access the Queue Configuration page using the following navigation path:

PeopleTools, and then MultiChannel Framework, and then CTI Configuration, and then Configure CTI Queues

This example illustrates the fields and controls on the Queue Configuration page. You can find definitions for the fields and controls later on this page.

The Queue Configuration page having the following editable fields: Queue and Queue Description

Use this page to add queues for agents.

Field or Control	Description
Queue	Enter the directory number identifying an ACD group. Calls to a group are distributed to ACD agents belonging to that group, according to ACD algorithms. Note: Queue names can be alphanumeric.
Queue Description	Enter a brief description of the queue.

Field or Control

Description

Queue

Enter the directory number identifying an ACD group. Calls to a group are distributed to ACD agents belonging to that group, according to ACD algorithms.

Note: Queue names can be alphanumeric.

Queue Description

Enter a brief description of the queue.

See Defining PeopleSoft MCF Queues for a Third Party.