Moving Queues

Access the Move queue page using the following navigation path:

PeopleTools, and then MultiChannel Framework, and then Universal Queue, and then Administration, and then Administer MCF Queues, and then Move queue

This example illustrates the fields and controls on the Move queue page. You can find definitions for the fields and controls later on this page.

You can move all agents and their open persistent tasks from one physical queue to another physical queue within the same logical queue. For example, to delete a physical queue, move its agents and persistent tasks to another queue before deleting the first queue. Or, if the cluster serving this physical queue is overloaded, you can create another physical queue on another cluster, mark the first physical queue as inactive, create another physical queue on another cluster and move agents and persistent tasks from the inactive physical queue to the new physical queue.

Field or Control	Description
Logical Queue	Select the logical queue within which the selected physical queue's agents and persistent tasks will be moved.
Physical Queue	Select the physical queue from which agents and persistent tasks will be moved.
Number of accepted tasks and Number of assigned tasks	Displays the number of accepted and assigned tasks open on this physical queue.
Refresh number of tasks and agents	Click to update the number of agents and persistent tasks assigned to this queue.
Number of enqueued tasks and Number of agents	Displays the number of enqueued tasks and assigned agents on this physical queue.
To Physical Queue	Select the physical queue to which the currently assigned agents and tasks will be moved.
Move agents and tasks	Click to move the assigned agents and tasks to the specified physical queue. Note: The physical queue must be inactive before moving agents and tasks. Inactivate the physical queue on the Queues page. Agents on the inactive physical queue are automatically logged off before being moved.