Setting Up Buddy Lists

Access the Buddy page using the following navigation path:

PeopleTools, and then MultiChannel Framework, and then Third-Party Configuration, and then MCF Third-Party Agents, and then Buddy

This example illustrates the fields and controls on the Buddy page. You can find definitions for the fields and controls later on this page.

The Buddy page displaying the Agent ID and Name and having the Agent Buddy and Name editable fields.

The agent's buddy list facilitates collaborative chat and chat conferencing.

Field or Control	Description
Agent Buddy	Select another agent with whom this agent can have a chat session or can ask to conference onto another chat.
Name	Displays the buddy agent's nickname. The name appears in the buddy list on the MultiChannel Console or agent chat window.

An agent's presence as shown in the buddy list on the MultiChannel Console or on the Invite Agent list on the chat console indicates the agent's availability for chat or conference.