Using the Agent Console Page

Access the Agent Console page using the following navigation path:

PeopleTools, and then MultiChannel Framework, and then Universal Queue, and then MCF Sample Pages, and then Agent Console tab

This example illustrates the fields and controls on the Agent Console page. You can find definitions for the fields and controls later on this page.

Field or Control	Description
MCF Sample Console	Click to initiate the sample console. Note: To demonstrate the MCF sample console, you must have an MCF cluster running and communicating with the specified REN server cluster.

After you click MCF Sample Console, a new browser window displaying the sample console appears along with a Tracer Window. The MCF Sample Page contains the following group boxes which are explained in detail in the following sections:

• Open/Close Session

• Register User to Session

• Register Group, Login User to Group, and User-Group States

• Address Operations

• Buddies

• Error Message/Information

• Server State and Broadcasts

Note:

To enable the new browser window to appear, disable any pop-up blocking software for your browser.

Open/Close Session

Access the Open/Close Session group box.

This example illustrates the fields and controls on the Open/Close Session group box. You can find definitions for the fields and controls later on this page.

Field or Control	Description
UQ Session Id	The universal queue session ID.

Register User to Session

Access the Register User to Session group box.

This example illustrates the fields and controls on the Register User to Session group box.

Register Group, Login User to Group, and User-Group States

Access the Register Group, Login User to Group, and User-Group States group box.

Note:

The presence change happens only when you change from active to inactive or from inactive to active. When you log in, the default value is active and therefore no presence change occurs.

This example illustrates the fields and controls on the Register Group, Login User to Group, and User-Group States group box.

Address Operations

Access the Address Operations group box.

This example illustrates the fields and controls on the Address Operations group box.

Buddies

Access the Buddies group box.

This example illustrates the fields and controls on the Buddies group box.

Note:

If one agent is logged on the multichannel console and another agent is logged on the sample pages, the agents may see an incorrect buddy state for each other.

Note:

The buddy states on this page are not automatically displayed. You must monitor an agent first using the Monitor Agents page before the buddy states are displayed.

See Using the Monitor Agents Page and Sample Monitor - Agent States Page.

Field or Control	Description
	Click to initiate an agent-to-agent chat session.

Error Messages/Information

Access the Error Messages/Information group box.

This example illustrates the fields and controls on the Error Messages/Information group box.

Any error messages associated with the process display here.

Field or Control	Description
Clear	Click the button to clear a displayed error message.

Server State and Broadcasts

Access the Server State and Broadcasts group box.

This example illustrates the fields and controls on the Server State and Broadcasts group box. You can find definitions for the fields and controls later on this page.

Field or Control	Description
UQ State	Displays the state of the queue server.
REN State	Displays the state of the REN server.