Using the Monitor Agents Page and Sample Monitor - Agent States Page

Access the Monitor Agents page using the following navigation path:

PeopleTools, and then MultiChannel Framework, and then Universal Queue, and then MCF Sample Pages, and then Monitor Agents tab

This example illustrates the fields and controls on the Monitor Agents page.

Select the MCF cluster, physical queue on that cluster, and up to five agents on that queue to be monitored.

After you click Monitor Agent States, a new browser window appears.

Note:

To enable the new browser window to appear, disable any pop-up blocking software for your browser.

This example illustrates the fields and controls on the Sample Monitor - Agent States page. You can find definitions for the fields and controls later on this page.

Physical Queue

The ID of the physical queue that is being monitored appears in the first table.

Agent Statistics Table 1

The first agent statistics table displays information that is published by the JSMCAPI user.onStat1 event.

Field or Control	Description
Time in Current State	Displays the duration of the agent's current state. The value returned is timeInCurrentState.
Time Since Login	Denotes the duration since the agent logged in. The value returned is timeLogin.
Num. Tasks Accepted: g/e/c (number of tasks accepted)	Displays the number of tasks in each task type that the agent has accepted since login. The value returned is numTaskAccepted.
Num. Tasks Unassigned: g/e/c (number of tasks unassigned)	Displays the number of tasks in each task type that have been unassigned from the agent. Returned by numTasksUnassigned.
Num. Tasks Done: g/e/c (number of tasks done)	Displays the number of tasks in each task type that the agent has completed. Returned by numTasksDone.
Most Recent Task: g/e/c	Identifies the most recent task that was accepted since login for each task type. Returned by mostRecentTaskId.
Most Recent Task Data: g/e/c	Displays data on the most recent task that was accepted since login for each task type. Returned by mostRecentTaskInfo

Agent Statistics Table 2

The second agent statistics table displays information that is published by the JSMCAPI user.onStat2 event.

Field or Control	Description
Time Idle	Displays the duration of time during which the agent has been idle. An agent is considered to be idle from the time the agent logs on until the agent accepts a task, and during the time between completing the last accepted task and accepting another task. The value returned is timeIdle.
Time not Ready	Displays the duration of time during which the queue could not assign tasks to the agent because the agent's maximum workload has been reached. The value returned is timeNotReady.
Total Time Available	Displays the total amount of time that the agent has been in an available status. The value returned is totalTimeAvailable.
Total Time Unavailable	Displays the total amount of time that the agent has been in an unavailable status. The value returned is totalTimeUnavailable.