Using the Generic Event Window

The format of the generic event window is determined by application developers. PeopleSoft supplies a sample generic event window to demonstrate the available functionality, including the DeQueue() built-in.

Configure the size and initial location of the generic event window on the Agent Window Configuration page:

This example illustrates the fields and controls on the Generic Event window. You can find definitions for the fields and controls later on this page.

Field or Control	Description
Description	Displays text from the generic event.
To Queue ID	Select a queue to which the generic event will be forwarded.
Task ID	Select the task ID of the generic event to forward.
To Agent ID	Select the agent ID to whom the generic event will be forwarded.
Task Type	Select the task type of the generic event to be forwarded.
Forward	Click to send the generic event to the selected agent or queue. This button demonstrates the functionality of the Forward() built-in function.
Done	Click to notify the real-time event notification (REN) server that you are done with this task. A message asks if you want to close the window. The Done button demonstrates the functionality of the DeQueue() built-in function.