Using PeopleSoft MCF Broadcast

Use the broadcast function to broadcast a notification message. This function is typically used by a supervisor to send a notification message to specific recipients based on the parameters that are provided by the sender. Broadcast notifications can be sent system-wide, cluster-wide, queue-based, task-based, or activity-based.

System-wide broadcast notifications can be sent only using the PeopleCode API to all logical queues on the system. The same notification using JSMCAPI is sent to all the physical queues on the cluster.

Cluster-wide broadcast enables a user to broadcast to an entire audience that is logged on or subscribed to this broadcast topic on a particular cluster. A cluster broadcast can be configured to target a specific audience by specifying a particular queue, a channel, or an agent log state in the broadcast call.

A queue-based broadcast can send a notification to all agents on a particular queue. A channel-type broadcast is received by agents serving a particular channel. An agent working on multiple channels can receive broadcast that is meant for all those channels. An agent login state or activity-based broadcast allows a broadcast notification to be sent to all agents in a particular state.

The following diagram illustrates a cluster-wide broadcast of notifications.