Working with Chat User Interface (Chat UI)

PeopleSoft delivers the Chat User Interface (Chat UI), an extensible user interface component that organizations can embed within their PeopleSoft environment to interact with AI-powered services. Organizations can use it as a starting point for creating their own AI-powered chat experiences in PeopleSoft.

Instead of building a chat user interface from scratch, organizations can start with the delivered Chat UI, embed it in their PeopleSoft applications, and build integrations to the AI agent platform that supports their implementation.

Through a familiar chat-based experience, users can ask questions, request information, or initiate actions using natural language rather than navigating through pages, menus, and search components. When a user submits a request, the Chat UI passes the question to a customer implemented AI assistant, retrieves relevant information, or performs the requested action, and returns the results in a conversational format. This enables users to access information quickly, simplify interactions with business applications, perform common tasks through natural language conversations, and enhance self-service experiences.