Working with Intents

An intent is a user’s underlying goal or purpose behind a message or query.

Intents help the NL Search Service map a user’s natural language question to the correct PeopleSoft search category or OpenSearch index, narrow down the purpose of the query, and decide what action to take next. Once the intent is identified, the system may ask for more information, trigger a workflow, call an API, or return a relevant response.

Working with the Intent Store

Select PeopleTools, and then Utilities, and then Administration, and then Intent Store.

The following example illustrates the Intent Store page. You can find definitions for the fields and controls later on this page.

Fields or controls and descriptions for the Intent Store page.

Field or Control	Description
Intent Name	Enter an intent name associated with the user question.
Index Name	Enter the search index name that maps to the intent.
Description	Displays the description for the intent.
Edit Description	Select to open the Edit Description dialog box and enter or edit the Description.
Component	When selected, displays the Component Mapping dialog box. Use the Component Mapping dialog box to map relevant components to your intent.

Use the Component Mapping dialog box to associate one or more PeopleSoft component(s) with a business intent. If the Chat UI is launched from a component that is mapped to an intent, the mapped intent is automatically passed to the LLM. This provides additional context to help the system accurately determine the intent of the user's natural language request.

The following example illustrates the Component Mapping dialog box. You can find definitions for the fields and controls later on this page.

Fields or controls and descriptions for the Component Mapping dialog box.

Field or Control	Description
Component Name	Select a component associated with the intent. You can add multiple components.
Market	Enter the market that you want to associate with the intent. You can either select a geographical market or a business market from the available options.
Intent Name	Displays the Intent Name specified in the Intent Store page.

Working with Intent Fields

Use the Intent Fields page to configure the searchable fields associated with an intent. The configured fields help the NL Search service interpret user requests and retrieve information from the appropriate indexed data.

Select PeopleTools, and then Utilities, and then Administration, and then Intent Fields.

The following example illustrates the Intent Fields page. You can find definitions for the fields and controls later on this page.

Fields or controls and descriptions for the Intent Fields page.

Field or Control	Description
Intent Name	Enter an intent name associated with the user question.
Field Name	Specify an OpenSearch index field name associated with the intent. NL Search Service uses the field and its description to identify the data available for intent-related queries.
Description	Provide a brief description for the index field. Also provide information about the type of field, for example, text, number, date etc. Any constraints about the field should also be described here. .
Edit Description	Select to open the Edit Description dialog box and enter or edit the Description.