Home Applications Siebel Siebel CRM Oracle Siebel CRM: All guides Anywhere Administration Guide HTML PDF Describes the use to Siebel Anywhere, which allows the Siebel administrator to distribute software upgrades (in the form of Siebel Anywhere upgrade kits) to Siebel Mobile Web Clients, Siebel Developer Web Clients, and Siebel Servers. Application Deployment Manager Guide HTML PDF Describes the Siebel Application Deployment Manager. Siebel Application Deployment Manager (ADM) is a feature that helps you to migrate enterprise customization data (Lists of Values, responsibilities, assignment rules, and so on) from one Siebel application environment to another. Application Services Interface Reference HTML PDF Describes using Application Services Interfaces in Siebel applications. An Application Services Interface (ASI) is a release-independent interface published by Oracle that allows you to integrate Siebel applications with external applications. Applications Administration Guide HTML PDF Describes the administration of Siebel CRM applications. Approval Manager Guide HTML PDF Describes Siebel Approval Manager. Assignment Manager Administration Guide HTML PDF Provides information necessary to configure, administer, and implement Siebel Assignment Manager. Automotive Guide HTML PDF Describes Siebel Automotive, a front-office automation application specifically designed for the automotive industry. Business Process Framework: Task UI Guide HTML PDF Describes the Siebel Business Process Framework: Task UI. Siebel Task UI customizes business process automation to interactions that occur with the user. Business Process Framework: Workflow Guide HTML PDF Describes the Siebel Workflow set of tools. Business Processes and Rules: Siebel Enterprise Application Integration HTML PDF Describes how define workflows in Siebel Enterprise Application Integration and includes sample integration workflows. Chat Guide HTML PDF Describes the use of Siebel Chat, a customer contact channel whereby users in real-time can chat with, for example, a customer service representative (otherwise known as an agent) if they encounter a problem, with a view to troubleshooting and solving that problem. Clinical Trial Management System Guide HTML PDF Describes the Siebel Clinical Trial Management System, which allows biotechnology companies, pharmaceutical companies, and CROs (clinical research organizations) to better manage the clinical trial process, maintain quality of clinical trials, and manage investigator relationships. Communications Guide HTML PDF Describes Siebel Communications. Siebel Communications allows media and communications service providers to manage, synchronize, and coordinate their customers’ Internet, call center, field organization, and distribution channel requirements. Configuring Siebel Business Applications HTML PDF Describes how to configure Siebel Business Applications. Configuring Siebel Open UI HTML PDF Describes Siebel Open UI, an open architecture that you can use to customize the user interface that your enterprise uses to display Siebel CRM business process information. Consumer Goods Guide HTML PDF Describes Siebel Consumer Goods, a multichannel application designed for the consumer goods industry. Correspondence, Proposals, and Presentations Guide HTML PDF Describes Siebel Correspondence, Proposals, and Presentations, which lets salespeople create proposals and presentations and leverage literature, such as sales brochures, white papers. CRM Integration to Oracle FLEXCUBE Universal Banking Implementation Guide HTML PDF Describes Siebel CRM Integration to Oracle FLEXCUBE Universal Banking Implementation. CRM Web Services Reference HTML PDF Describes Siebel Correspondence, Proposals, and Presentations, which lets salespeople create proposals and presentations and leverage literature, such as sales brochures and white papers. CRM Web Services Reference, Related Web Services Files (zip file, 1.7 MB) HTML CTI Administration Guide HTML PDF Describes Siebel CTI (Computer Telephony Integration) and Siebel Communications Server, part of Siebel business applications that provide an infrastructure to support communications functionality. Customer Hub (UCM) Master Data Management Reference HTML PDF Provides a reference for Siebel Customer Hub (UCM) Master Data Management. Data Model Reference Guide HTML PDF This guide provides an overview of the Siebel data model. Data Quality Administration Guide HTML PDF Describes Siebel Data Quality Administration, which allows data profiling, data parsing and standardization, data matching, and data cleansing. Data Quality for Oracle Customer Hub Guide HTML PDF Describes Siebel Data Quality Administration for Oracle Customer Hub, which allows data profiling, data parsing and standardization, data matching, and data cleansing. Database Upgrade Guide HTML PDF Describes how to upgrade the Siebel database. Database Upgrade Guide for DB2 for z/OS HTML PDF Describes Siebel database upgrade concepts and procedures for DB2 for z/OS. Dealer Administration Guide HTML PDF Describes Siebel Dealer. Siebel Dealer allows vehicle manufacturers to work with dealers as easily as they work with employees of their own company. Siebel Dealer also helps dealers manage their own operations. Demo Users Reference HTML PDF Lists demo users for various Siebel applications like Siebel Call Center,Siebel Field Service, and Siebel Marketing. Deploying Siebel CRM Containers HTML PDF Describes the steps required to download Oracle’s Siebel CRM container images from ARU (Automated Release Update system) and to deploy and run these containers on a new virtual machine (VM). Deploying Siebel CRM Containers on Kubernetes using Siebel Cloud Manager HTML PDF This guide describes how to use Siebel Cloud Manager to deploy Siebel CRM Containers on Kubernetes. Deploying Siebel Open UI HTML PDF Describes Siebel Open UI, a standards-based, open client for Siebel CRM. Siebel Open UI provides a rich user interface experience in any modern browser. Deployment Planning Guide HTML PDF Provides a planning reference for deploying Siebel applications. Desktop Integration Siebel Agent Guide HTML PDF Describes Desktop Integration Siebel Agent. The Desktop Integration Siebel Agent (DISA) is a generic framework that is based on the WebSocket protocol. This document assumes you are using DISA with the current release of Siebel CRM (such as Siebel CRM 20.11 Update or later). Developer's Reference HTML PDF Describes reference information that you can use to configure Oracle’s Siebel CRM. Developing and Deploying Siebel CRM HTML PDF Describes how to do the initial setup of seed data, provides guidance on installing and configuring Siebel applications, and discusses customizing Siebel applications. Email Administration Guide HTML PDF Describes how to configure Siebel Email Response. Energy Guide HTML PDF Describes Siebel Energy, a product that addresses the customer relationship management needs of the energy and utilities industry. Enterprise Integration Manager Administration Guide HTML PDF Describes Siebel Enterprise Integration Manager (EIM), a server component in the Siebel EAI component group that transfers data between the Siebel database and other corporate data sources. eSales Administration HTML PDF Describes Siebel eSales, which allows your company to do business-to-business and business-to-consumer sales over the internet. eScript Language Reference HTML PDF Describes Siebel eScript, a programming language that is syntactically and semantically compatible with JavaScript. Events Management Guide HTML PDF Describes concepts and procedures related to Siebel Events Management installation and configuration. Field Service Guide HTML PDF Describes Siebel Field Service. Field Service Integration to Oracle Real-Time Scheduler Implementation HTML PDF This guide describes the process integration for Oracle’s Siebel Field Service Integration to Oracle Real-Time Scheduler. Finance Guide HTML PDF Describes Siebel Finance. Financial Services Connector for ACORD P and C and Surety Guide HTML PDF Describes Siebel Connector for ACORD XML, which provides integration between Oracle’s Siebel Business Applications and other insurance application systems, such as a policy administration system. Financial Services Connector for IAA-XML Guide HTML PDF Describes Financial Services Connector for IAA-XML. Financial Services Connector for IFX XML Guide HTML PDF Describes Financial Services Connector for IFX XML. Financial Services Enterprise Application Integration Guide HTML PDF Describes Siebel's integration with the Financial Services Enterprise Application. Forecasting Guide HTML PDF Describes Siebel Forecasting. Global Deployment Guide HTML PDF Describes how to successfully plan and execute a global deployment of Siebel. Healthcare Guide HTML PDF Describes Siebel Healthcare. High Tech and Industrial Manufacturing Guide HTML PDF Describes Siebel High Tech and Industrial Manufacturing. Hospitality Guide HTML PDF Describes Siebel Hospitality. Implementing Siebel Business Applications on DB2 for z/OS HTML PDF Describes tasks and procedures for implementing Oracle’s Siebel CRM using DB2 for z/OS. In-Memory Next Best Action Guide HTML PDF Describes Siebel In-Memory Next Best Action. Installation Guide HTML PDF Describes Siebel CRM product changes and requirements that affect your installation tasks and the overall flow of these tasks. Insurance Guide HTML PDF Describes Siebel Insurance. Integration Platform Technologies: Siebel Enterprise Application Integration Guide HTML PDF Describes Integration Platform Technologies: Siebel Enterprise Application Integration. Licensing Information User Manual HTML Details third-party licensing information for Siebel CRM. Life Sciences Guide HTML PDF Describes Siebel Life Sciences. Loyalty Administration Guide HTML PDF Describes Siebel Loyalty, a multichannel application that enables companies to create dynamic, cross-industry loyalty programs that drive strategic customer initiatives. Marketing Installation and Administration HTML PDF Describes Siebel Marketing installation and administration. Marketing User Guide HTML PDF Describes Siebel Marketing user concepts and procedures. Mobile Guide: Connected HTML PDF Describes Siebel Mobile Products. Mobile Guide: Disconnected HTML PDF Describes Siebel Mobile Products. Object Interfaces Reference HTML PDF Provides a reference for Siebel Object Interfaces. Object Types Reference HTML PDF Provides a reference for Siebel Object Types. Order Management Addendum for Communications (PDF only) PDF Order Management Guide HTML PDF Describes concepts and procedures for Siebel Order Management. Order Management Guide Addendum for Financial Services HTML PDF Describes Siebel Financial Services Customer Order Management for Banking. Order Management Infrastructure Guide HTML PDF Describes Siebel Order Management Infrastructure. Overview: Siebel Enterprise Application Integration HTML PDF This guide provides an overview of Oracle’s Siebel Enterprise Application Integration. Partner Relationship Management Administration Guide HTML PDF Describes Siebel Partner Relationship Management Administration. Performance Tuning Guide HTML PDF Describes Siebel Performance Tuning. Personalization Administration Guide HTML PDF Describes Siebel Personalization Administration. Pricing Administration Guide HTML PDF Describes Siebel Pricing Administration. Product Administration Guide HTML PDF Describes Siebel Product Administration. Public Sector Guide HTML PDF Describes Siebel Public Sector. Remote and Replication Manager Administration Guide HTML PDF Describes the administration of Siebel Remote and Replication Manager. Reports Guide HTML PDF Describes Siebel reports. REST API Guide HTML PDF Describes Siebel REST APIs. REST API: Product Administration REST API OAS Specifications (zip file, 355 KB) HTML REST API: Sample Product Administration Postman Collection (zip file, 17 KB) HTML Search Administration Guide HTML PDF Describes Siebel Search. Security Guide HTML PDF Describes Siebel Security. Self Service Administration Guide HTML PDF This guide provides an overview information about Siebel Self Service. Server Sync Guide HTML PDF Describes Siebel Server Sync. Siebel Fundamentals Guide HTML PDF This guide provides an overview of Siebel fundamentals. Siebel Order Management Guide Addendum for Fleet Management HTML PDF Siebel Order Management Guide Addendumfor Fleet Management Smart Answer Connector Guide HTML PDF Describes Siebel Smart Answer Connector. Smart Answer Guide HTML PDF Provides an overview of Siebel Smart Answer. SmartScript Guide HTML PDF Describes Siebel SmartScript. System Administration Guide HTML PDF Describes the administration of servers and other entities for Siebel applications. System Monitoring and Diagnostics Guide HTML PDF Describes Siebel System Monitoring and Diagnostics. Territory Management Guide HTML PDF Describes Siebel Territory Management. Testing Siebel Business Applications Guide HTML PDF Introduces and describes the processes and concepts of testing Siebel Business Applications. It is intended to be a guide for best practices for Oracle customers currently deploying or planning to deploy Siebel Business Applications for Siebel CRM 17.x or later. Transports and Interfaces: Siebel Enterprise Application Integration HTML PDF Describes Siebel Transports and Interfaces: Siebel Enterprise Application Integration. Using Siebel Tools HTML PDF Describes Siebel Tools, is an integrated development environment that you can use to customize Siebel CRM. VB Language Reference Guide HTML PDF Describes Siebel VB Language Reference. XML Reference: Enterprise Application Integration Guide HTML PDF Provides an XML reference to Siebel Enterprise Application Integration. Downloadable Zip File of All Guides in PDF
