Managing Contacts for Service Notifications

Not Oracle Cloud at Customer This topic does not apply to Oracle Cloud at Customer.

You can send service and security notification emails about planned maintenance, service outages, security incidents, and so on. A service administrator can add, modify, or delete contacts and can specify the services for which the contacts will receive the notification.

If contacts for any service instance aren’t specified, then by default, all service administrators and identity domain administrators will receive service or security alerts for their service. If contacts are specified, then the notifications are sent to both service administrators and the specified contacts.

Note:

If the list of contacts spans multiple pages, then use the Next and Previous buttons to navigate across pages.

Adding Contacts

Use the Infrastructure Classic Console or Applications Console to add contacts who will receive email notifications about planned maintenance, service outages, security incidents, and so on.

The Contacts subtab in the Users tab lets a service administrator add service and security contacts.

To add a contact:
  1. Sign in to Applications Console or Infrastructure Classic Console.

    Sign in to the Applications Console if you want to work with Oracle Cloud Applications. Sign in to Infrastructure Classic Console if you want to access Oracle Cloud infrastructure and platform services. If you see Infrastructure Classic at the top of the page when you sign in to Oracle Cloud, then you are using Infrastructure Classic Console and your subscription does not support access to the Infrastructure Console.

    Be sure to specify the appropriate identity domain.

    Your view in Infrastructure Classic Console or Applications Console depends on your role:

    • If you’re assigned a non-administrative role, then signing in to Infrastructure Classic Console or Applications Console opens the My Home application that automatically displays the Consoles page.

      Note:

      You can’t manage contacts if you’re not a service administrator.

    • If you’re assigned an administrative role, then signing in to Infrastructure Classic Console or Applications Console opens the Dashboard page. Click Users, and then click the Contacts subtab.

  2. Select the type of contact that you want to add by selecting the relevant option from the contact type list:
    • To add a service contact who will receive email notifications about planned maintenance, service outages, and so on, select Notification Contacts from the contact type list.
    • To add a security contact who will receive email notifications about security incidents, select Security and Privacy Contacts from the contact type list.
    Based on your selection, the button to add contacts changes to either Add Notification Contact, Add Security and Privacy Contact.
  3. Click the Add Notification Contact or the Add Security and Privacy Contact button.
    This displays the relevant Add Contact dialog box.
  4. In the Email field, specify the email address of the contact that you want to add.
  5. (Optional). Enter the phone number of the contact.
  6. From the Services list, select the services or service instances for which the contact will receive notifications.
    Select All to send notifications for all the services in the identity domain.
  7. Click the Add button to close the dialog box.
    Clicking Cancel or X discards all the changes that you have made and closes the dialog box.
The contact will now receive service or security notifications.

Modifying Contacts

Use the Infrastructure Classic Console or Applications Console to modify the details of an existing contact.

To modify the details of a contact:
  1. Sign in to Applications Console or Infrastructure Classic Console.

    Sign in to the Applications Console if you want to work with Oracle Cloud Applications. Sign in to Infrastructure Classic Console if you want to access Oracle Cloud infrastructure and platform services. If you see Infrastructure Classic at the top of the page when you sign in to Oracle Cloud, then you are using Infrastructure Classic Console and your subscription does not support access to the Infrastructure Console.

    Be sure to specify the appropriate identity domain.

    Your view in Infrastructure Classic Console or Applications Console depends on your role:

    • If you’re assigned a non-administrative role, then signing in to Infrastructure Classic Console or Applications Console opens the My Home application that automatically displays the Consoles page.

      Note:

      You can’t manage contacts if you’re not a service administrator.

    • If you’re assigned an administrative role, then signing in to Infrastructure Classic Console or Applications Console opens the Dashboard page. Click Users, and then click the Contacts subtab.

  2. Select the type of contact that you want to modify from the contact type list.
    For example, if you want to modify an external contact, then select Notification Contacts.
    Based on your selection, a list of all the contacts of the selected type is displayed.

    You can also search for a specific contact by entering the contact’s email address or a portion of the email address in the Search field.

  3. Click action icon Action adjacent to the contact name and select Modify.
    This displays the Modify Notification Contact dialog box.
  4. Make the changes according to your requirement, and click the Save button to close the dialog box.
The contact details are updated.

Deleting Contacts

Use the Infrastructure Classic Console or Applications Console to delete an existing contact.

To delete a contact:
  1. Sign in to Applications Console or Infrastructure Classic Console.

    Sign in to the Applications Console if you want to work with Oracle Cloud Applications. Sign in to Infrastructure Classic Console if you want to access Oracle Cloud infrastructure and platform services. If you see Infrastructure Classic at the top of the page when you sign in to Oracle Cloud, then you are using Infrastructure Classic Console and your subscription does not support access to the Infrastructure Console.

    Be sure to specify the appropriate identity domain.

    Your view in Infrastructure Classic Console or Applications Console depends on your role:

    • If you’re assigned a non-administrative role, then signing in to Infrastructure Classic Console or Applications Console opens the My Home application that automatically displays the Consoles page.

      Note:

      You can’t manage contacts if you’re not a service administrator.

    • If you’re assigned an administrative role, then signing in to Infrastructure Classic Console or Applications Console opens the Dashboard page. Click Users, and then click the Contacts subtab.

  2. Select the type of contact that you want to delete from the contact type list.
    For example, if you want to delete an external contact, then select Notification Contacts.
    Based on your selection, a list of all the contacts of the selected type is displayed.

    You can also search for a specific contact by entering the contact’s email address or a portion of the email address in the Search field.

  3. Click action icon Action adjacent to the contact name and select Remove.
    This displays the Remove Contact dialog box.
  4. Click the Remove button to close the dialog box.
The contact is removed from the system.

Unsubscribing from Service Notifications

When a service administrator provisions a contact to receive service notifications, Oracle Cloud sends an email informing the contact about the provisioning. Contacts can unsubscribe from service notifications if they want.

To unsubscribe:
  1. Open the email that contains details about the service notification provisioning.
    The email contains a link to unsubscribe from the notifications.
  2. Click the link.
    This displays the Verification page.
  3. Enter your email address and click Verify.
    If you enter an incorrect email address, then an error message is displayed.
  4. In the Notification Subscriptions section, click the Unsubscribe button adjacent to the service name for which you want to opt out of notifications.
Oracle Cloud stops sending notification to the specific email address. On the Contacts list page, Unsubscribed is displayed for any service for which you’ve opted out of receiving email notifications.