Monitoring Service Status, Account Balance, and Usage Across Domains

As an account administrator, you’re responsible for monitoring the status of your services. In My Account, you can monitor the historical status of your services and their availability percentages from either the Dashboard page or the service details page.

Topics:

Monitoring Historical Status and Availability Percentage

This section explains how you can monitor the status and availability percentage for a service.

To monitor the historical status and availability percentage for a service:
  1. Sign in to My Account.
  2. Navigate to the service listing.
  3. Click the service name to open the details page for the service. The Overview page is in focus.
    The Overview page contains the Overview tile displaying the current month and year, the percentage of time that the service was up during the month, and the number of unplanned service outages that occurred (excludes planned outages or maintenance). If there are no unplanned outages in a month, then only the availability percentage is displayed in the tile.

    For some Application services, such as Oracle Service Cloud, the Overview page displays a Current Status chart where each column of the calendar indicates the current status per component, which is rolled up to the site or interface levels. Clicking and expanding the site row displays the contained interfaces. When a service type has more than 10 components, then the right and left controls are displayed. You click these controls to view the current status for additional components.

    The Overview page uses the Service Status calendar to show the historical status of this service. For cells that indicate planned outages or service incidents, date and time in the hover text is displayed according to the time zone preferences you had set during login. If you didn’t set a time zone preference, then the date and time is displayed according to the data center’s time zone. Date labels below the service status chart, however, are displayed according to the data center’s time zone.

  4. Use the following controls of the Service Status section to change your view of the status and uptime information for the service:
    Calendar
    • Click Month View (default) to show the service status -- before activation, service up, or service incident -- for each day in the current month.

      Use the left and right arrows to navigate to the previous and next months.

      Position the cursor in a cell to view the availability percentage for a single day.

    • Click Quarterly View to show the percentage of time that the service was up during each quarter of the current year.

    • Click Year View to show the percentage of time that the service was up during each month of the current year. Use the left and right arrows to navigate to the previous or next year.

    Note:

    For some Application services, such as Oracle Service Cloud, the Service Status section lets you select the service availability charts that you want to display. For example, you can view the service availability charts at the site or the interface levels.

If data isn’t displayed for a time period, then the data wasn’t available, either because the service hadn’t been activated yet, or the data wasn’t collected.

The system calculates the availability percentage as the number of hours that the service has been up divided by 24 hours. Therefore, the availability percentage is expected to be less than 100% on the following 2 days:

  • The day on which the service was created

  • The current day

On these 2 days, the number of hours that the service is up will be less than 24 hours. Therefore, even if the service has always been up, the availability percentage for these 2 days will be less than 100%. Don't interpret an availability under 100% for these 2 days as an indication of any downtime.

Viewing Historical Usage Metrics for a Service

This section explains how you can view the usage data for your service.

To view historical usage metrics for a service:
  1. Sign in to My Account.
  2. Navigate to the service listing.
  3. Click the service name to open the details page for the service.
    The Overview page is in focus.
    • The Overview page uses the Service Status calendar to show the historical status of this service (Month View), and historical availability, or availability, of this service, either quarterly or yearly (Quarterly View or Year View).

      Note:

      For some Application services, such as Oracle Service Cloud, the Service Status section lets you select the service availability charts that you want to display.

    • The Overview page also includes graphs that plot the data values for the top metrics for the past 7 days. The type of data collected and shown depends on the type of service. For example, for Oracle Database Cloud Service, the graphs show Storage Used and Maximum Storage Used.

    • For some Application services, such as Oracle Service Cloud, the Overview page displays a Current Status calendar where each column of the calendar indicates the status per component of the service.

    • The Metrics tile indicates how long ago the metrics were updated and shows the most recent value for two key metrics, if available.

  4. Click the Business Metrics tile.
    The Business Metrics tile shows the Historical Usage section that displays the usage data in the form of a graph. The data is collected per day for the current service for the past 7 days (by default). The historical usage data is available in both My Services and My Account.

    In the Historical Usage section, you select the metrics that you want to graph and also lets you specify the date range for which you want to view the data. If you specify a date range of less than 7 days, then the number of columns displayed within the metrics table will be reduced to match number of days that you selected. If you specify a date range of more than 6 days, then the metrics table displays columns for the last 7 days within the date range.

    The system calculates and displays usage data based on Coordinated Universal Time (UTC).

    You can select additional graphs to be displayed in this section by clicking the Add Graph button. This is useful when you want to plot and compare data with the same metric units. You can add up to 3 graphs for the display. To remove the graph from the display, click the Remove Graph button. However, you can’t remove the default graph.

    For some Application services, such as Oracle Service Cloud and Oracle Taleo Cloud, a service administrator can select which component-level usage data should appear in the graph in the Historical Usage section. For example, a service administrator can select component, metrics, and context (to view historical usage at subscription, site, or interface level) from the respective lists. Click Add Metric to display additional metrics on the graph and the Metrics table. Click X to delete a metric from the graph and the Metrics table.

    See https://docs.oracle.com/latest/servicecs_gs/index.html for more information on Oracle Service Cloud.

    The Metrics table following the graph displays usage data for selected metrics.

    Note:

    The end date for the range can’t be after yesterday's date.

Viewing Estimated Account Balance Details of Metered Services

To view the up-to-date account balance details for your subscribed Oracle Public Cloud Services or entitlements from My Account, sign in to My Account, and do any of the following:

  • Click the Estimated Balance link at the end of the relevant Oracle Public Cloud Services entry on the Dashboard page.

  • Click Action icon Action adjacent to the relevant Oracle Public Cloud Services entry, and then click Account Usage Detail.

The Estimated Account Balance page displays the following:

  • Identity Domain name for the Oracle Public Cloud Services account

  • Category name or name of the entitlement

  • Type of subscription; whether it’s a new or replenished subscription

  • Service start date from when the purchase is effective

    Note:

    Start and end dates are not applicable for entitlements and hence, not displayed.

  • Total amount of purchased Oracle Public Cloud Services (in US Dollars)

  • Remaining amount (in US Dollars). If you have used more resources than purchased, then a negative balance is displayed.

Click the show all services button to filter the view of the account balance based on the category selected, such as All Services, IaaS, or Java.