Troubleshoot Configuration Issues

This topic describes common problems that you might encounter when configuring or managing Oracle Analytics Cloud and explains how to solve them.

I can’t access options in the Console

If you see an "unauthorized” message or don't see an option in the Console, you probably don’t have the BI Service Administrator application role. You must have the BI Service Administrator application role to access most Console options, for example Users and Roles, Snapshots, Connections, Safe Domains, Session and Query Cache, Issue SQL, Virus Scanner, Mail Server, and Search Index.

Ask an administrator to verify your permissions. See Assigning Application Roles to Users.

I can’t upload my snapshot

You can only upload snapshots taken from Oracle Analytics Cloud, Oracle Business Intelligence Cloud Service, Oracle Data Visualization Cloud Service, Oracle BI Enterprise Edition (12c), and Oracle Analytics Server. Check where the .bar file you’re trying to upload was originally downloaded from.

I can't use Oracle Analytics Developer Client Tool/Administration Tool in SSL mode

If the default security certificates don't work, import the server security certificates. For example, on the machine where you've installed Developer Client/Administration Tool, you might use the Key and Certificate Management Tool (keytool) to execute these commands:

C:\Oracle\Middleware\oracle_common\jdk\jre\bin\keytool.exe -importcert -alias oacserver -file
C:\Oracle\Middleware\oracle_common\jdk\jre\lib\security\server.crt -keystore
C:\Oracle\Middleware\oracle_common\jdk\jre\lib\security\cacerts -storepass
thepassword