Troubleshoot Configuration Issues

This topic describes common problems that you might encounter when configuring or managing Oracle Analytics Cloud and explains how to solve them.

I can’t access options in the Console

If you see an "unauthorized” message or can't see a specific option in the Console, you don’t have the BI Service Administrator application role or your current role doesn't include the required permission. The predefined BI Service Administrator application role grants access to all options in the Console, such as Roles and Permissions, Snapshots, Database Connections, Safe Domains, Session and Query Logs, Issue SQL, Virus Scanner, Mail Settings, and Search Index, and more. If you don't have full administrator permissions, your application role might still allow access to certain individual options. For example, the Manage Security permission gives you access to the Roles and Permissions page. For a list of available administration permissions, see About Permissions.

Ask an administrator to verify your permissions. See Assign Application Roles to Users.

I can’t upload my snapshot

You can only upload snapshots taken from Oracle Analytics Cloud, Oracle BI Enterprise Edition (12c), and Oracle Analytics Server. Check where the .bar file you’re trying to upload was originally downloaded from.

I can't use Model Administration Tool in SSL mode

If the default security certificates don't work, import the server security certificates. For example, on the machine where you've installed Model Administration Tool, you might use the Key and Certificate Management Tool (keytool) to execute these commands:

C:\Oracle\Middleware\oracle_common\jdk\jre\bin\keytool.exe -importcert -alias oacserver -file
C:\Oracle\Middleware\oracle_common\jdk\jre\lib\security\server.crt -keystore
C:\Oracle\Middleware\oracle_common\jdk\jre\lib\security\cacerts -storepass
thepassword