6 Troubleshoot

This topic describes common problems that you might encounter administering services in Oracle Analytics Cloud and explains how to solve them.

I see an error message when I try to create a service

You must sign in to your Cloud Account through Oracle Identity Cloud Service. If you don't, you see this error message when you try to create a service with Oracle Analytics Cloud:

Please ensure that you are logged into the console with an IDCS identity provider when creating an Analytics Instance

Sign out, and sign back in through Oracle Identity Cloud Service.

I see an entitlement error message in the Create Instance dialog

If you activated your Cloud Account in APAC before Oracle Analytics Cloud became available in APAC regions, such as Tokyo, you might see this message:

Internal Error: OAC-DAL-001031: Analytics Cloud entitlement is not available in your account.

Initially, only new Universal Credits customers, who activate their accounts in APAC after the official Oracle Analytics Cloud launch date, can create Analytics instances. Existing customers will have access to Oracle Analytics Cloud soon.

I’m having problems creating a service

In the Oracle Cloud Infrastructure Console, navigate to the Analytics Cloud page. Check the Status to see why provisioning failed. If you’re not sure what to do, contact Oracle Support for assistance.

How do I diagnose other issues?

If you experience issues with your service, make a note of the Oracle Cloud ID (OCID) allocated to the service and contact Oracle Support for assistance.

Where do I find the OCID for my service?

In the Oracle Cloud Infrastructure Console, navigate to the Analytics Cloud page. Click Show or Copy next to the OCID value for your service.

When do I contact Oracle Support?

If you encounter a problem creating a service, record any error messages you see in the user interface, and contact Oracle Support for assistance.

Contact Oracle Support if you want help with your service:

  • You experience performance issues.

  • Your service isn't available.