Before You Install the Recipe

You must perform the following configuration tasks on your Microsoft Dynamics 365 and ServiceNow to successfully connect to these external systems using Oracle Integration.

Configure Microsoft Dynamics 365

To configure Microsoft Dynamics 365, see Prerequisites for Creating a Connection in Using the Microsoft Dynamics 365 CRM Adapter with Oracle Integration 3.

Configure ServiceNow

You can either use admin account credentials or custom account credentials while configuring the ServiceNow connection in Oracle Integration.

If you do not want to use an admin account, create a custom integration user and assign the required role and permissions to the user. For information about creating a custom user, see Prerequisites for Creating a Connection in Using the ServiceNow Adapter with Oracle Integration 3.