1. Administering Oracle Content Management
  2. Analyze Service Usage
  3. Understand Analytics

Understand Analytics

The Analytics interface displays statistics about Oracle Content Management usage and content.

To use the Oracle Content Management Analytics interface:

  1. After you sign in to the Oracle Content Management web application as an administrator, click Analytics in the navigation menu.
  2. In the Analytics menu, select a page:
    • Dashboard: Summarizes the most important usage statistics, including total users, daily active users, total repositories, total channels, total assets, total documents, daily new assets, sign-ins by device type (such as web client or iOS), and assets by type.
    • User Statistics: Shows totals and daily statistics for users and system usage.
    • Assets and Content: Users with a Manager role within at least one repository can view metrics for repositories, collections, and channels.
    • Sites and Channels: Shows analytics for sites and channels, including number of visits, top languages, devices, browsers, most visited, and least visited.
    • Files and Conversations: Shows data for documents, shared links, and conversations.
    • Capture: Shows composite data of individual documents and audit history. The metrics show what is being captured and how effectively Content Capture is used by the users.
    • Reports and Metrics: Use this page to view reports on your users and documents usage to better understand how your system is being used, and monitor service activity. You can search for a report to run or select the User List, User Logins by Device Type, Documents Usage Log, Asset Activities, User Activities, or Capture Activities report.

Understand the Analytics Data

Here are some points to help you understand the analytics data:

  • System users, the integration user, and other internal user types that are not actually Oracle Content Management users are not included in the statistics.
  • The analytics refresh job runs nightly. The data refresh date is shows at the bottom right of each analytics page.
  • For data related to the number of messages (such as in conversations, groups walls, and so on), keep in mind that message counts include membership messages; for example, if a user adds another user to a conversation, the message announcing the addition is counted.
  • Some graphs display data for the previous 12 months. If you do not have a complete month of data on your system yet, those graphs will be blank.

Analytics Chart, Graph, and Report Features

The following features are available in charts, graphs, and reports:

  • You can hover over the dots in the graph, or the segments of a bar chart or pie chart, to see the specific number for the time period being displayed.
  • For most tables and charts, you can download a CSV file containing the data being displayed by clicking Export chart data icon. When reviewing the CSV files, keep these considerations in mind:
    • File names are based on the report name and the most recent update date for the statistics; for example, a Logins by Device Type report with data that was last updated on November 15th, 2018 is named Logins_by_Device_Type_11-15-2018.
    • CSV files exported from pie chart graphs show the actual numerical data rather than the percentages portrayed in the pie charts.
    • Certain CSV files may contain more labels (headings) than the chart in the user interface. For example, charts showing smaller moving averages are meant to show trends; including all labels would make the chart difficult to read.