Icons in an Oracle Content account folder don't show sync status

In some situations, the sync status overlays may disappear in the Oracle Content account folder. Often this is due to the Microsoft Windows operating system limiting the number of overlays that can be made to icons in the Windows file system. If you exceed the limitation, you may not see any sync status on your icons. If this happens, your files will still sync as long as the desktop app is still running.

Sometimes the overlays may disappear for a different reason. To try to restore the sync overlays, you can re-run the installer and select the option to repair the application.

1. In Windows 10, open the Start menu and click Settings.

2. On the Windows Settings page, click Apps.

3. Scroll to the bottom of the page to find the Related settings section and click Programs and Features.

4. Select Content for Windows in the list of programs, then click Uninstall/Change. If you are prompted to let the application make changes, click Yes.

5. When the installer is opened, click Next to continue.

6. Select Repair and click Next.

7. Verify that the screen specifies that it is ready to repair the program and not remove it. If it is ready to repair, click Install.

8. Once the installation is done, click Finish.

After you finish the repair, you need to restart the Oracle Content app. This happens automatically when you restart your computer, or you can do it manually.

1. Right-click on the Oracle Content icon in your Windows task bar and click Exit.

2. Locate the Oracle Content app in your Start menu and open it. The sync overlays should now be displayed in the account folder.

   Note:

   If the sync overlays do not reappear, then the issue is likely the problem imposed by the Microsoft Windows operating system limiting the number of overlays that can be made to icons in the Windows file system.