Work with Synced Files

You manage many sync tasks using the context menu for the app in the notification area (Windows) or menu bar extras area (Mac). Just right-click the desktop app icon to see the options.

Many of these options are also found when you click the desktop app icon to open a dialog that shows sync status and other information. Click the More icon to access additional menu options. You can also choose Disable Animations to stop the automatic updating of information in the dialog.

Task Description

Sync folders from the cloud

Select Choose Folders to Sync and click the checkbox for items to sync. To stop syncing, de-select the item.

Pause sync of all folders

Select Pause All Sync.

Investigate sync problems

Choose Sync Problems. To view sync problems for a specific folder, right-click the folder in the desktop folder and select Sync Problems from the right-click menu.

Go to Oracle Content folder

Select Go to Oracle Content Folder and choose the account you want to use.

Open the cloud version of a folder

Select Open in Oracle Content in a Web Browser.

Stop all notifications

Select Disable notifications to prevent all your notifications from appearing (for example, during a conference call or a webinar). To re-enable them, select Enable Notifications.

Change the location or name of an account folder.

Select Preferences. Select the account folder you want to use then click Edit. Click Change Location.

It may be useful to put your content on a drive with additional storage space. If you move an account folder to a different drive, you must re-sync all the folders.

Save a log file showing the sync transactions on your desktop

Choose Troubleshoot from the Help menu then choose Save Logs.

The following options can be accessed by finding the item you want to use in the Oracle Content folder on your desktop, and right-clicking on the file or folder. Select Oracle Content, then select the appropriate option.

Task Description

Open the cloud version of a folder

Select Open in Oracle Content in the Web .

Reserve a file

Select Reserve. You can also reserve a synced file by opening the file and clicking the Reserve icon on the radial menu when editing a Microsoft Office file.

Investigate sync problems

Select Sync Problems.

Share a synced file or folder

You can add members to a folder or send a link to a file or folder the same way you do when using a web browser or mobile device. Right-click on the item name in the desktop folder and choose Members or Share Link in the Oracle Content context area.

See the properties of a folder

Select the file in your Oracle Content folder, then choose Oracle Content and then Properties.

Rebuild a synced folder

Select Rebuild Folder. You may need to do this if the folder has sync problems and no other actions fix them.

Delete the local and cloud copies of a folder

From a top level folder, select Delete from Cloud to send the folder to your Trash folder in the cloud.

Most of the time you can let the desktop app do its job and always sync your files. But sometimes you may want to temporarily pause sync or maybe stop it completely.

  • Right-click the desktop app icon in the notification area (Windows) or in the menu bar extras area (Mac).

  • Click the desktop app icon and then click the More icon.


You can pause sync if you have a slow connection and need to improve the performance of other online tasks. For example, you may want to pause sync if your connection is slow and the online training video you are viewing is stuttering, or if a download keeps failing.

Access the sync menu using one of the above methods and choose Pause All Sync. To resume sync, choose Resume All Sync.

When you resume sync, changes you made during the pause are applied, and any conflicting changes in the files need to be fixed.


You can also stop syncing a folder completely. Click or right-click the desktop app iconand select Choose Folders to Sync. De-select the folder or folders that you want to quit syncing.

If you stop syncing a folder on a computer, the folder and its files are removed from the Oracle Content account folder on that computer. Nothing is lost because the folder and its files remain in the cloud and on any other computer you have synced. You can restart sync of the folder later.