SurveyMonkey

Before You Begin

Introduction

This document describes how to configure Oracle Identity Cloud Service to provide Single Sign-On (SSO) for SurveyMonkey using SAML.

About SurveyMonkey

SurveyMonkey is an online survey development cloud-based software as a service. It provides free, customizable surveys, as well as a suite of paid back-end programs that include data analysis, sample selection, bias elimination, and data representation tools.

After integrating SurveyMonkey with Oracle Identity Cloud Service:

  • Users can access SurveyMonkey using their Oracle Identity Cloud Service login credentials.
  • Users can start SurveyMonkey using the Oracle Identity Cloud Service My Apps console.
  • Admins can assign and revoke user access to the SurveyMonkey app using the Oracle Identity Cloud Service administration console.

What Do You Need?

  • An Oracle Identity Cloud Service account with authorization rights to manage apps and users (Identity Domain Administrator or Application Administrator).
  • A SurveyMonkey account with authorization rights to configure federated authentication.

Configuring the SurveyMonkey App in Oracle Identity Cloud Service

Use this section to register and activate the SurveyMonkey app, and then assign users to the app.

Registering and Activating the SurveyMonkey App

  1. Access the Oracle Identity Cloud Service administration console, select Applications, and then click Add.

  2. Click App Catalog.

  3. Search for SurveyMonkey, click Add, and then click Next.

  4. Click Download Identity Provider Metadata. To learn about other methods you can use to access SAML metadata, see Access SAML Metadata.

    Tip: Use this file later during the SurveyMonkey configuration in the "Configuring SSO for SurveyMonkey" section.

  5. Click Finish. Oracle Identity Cloud Service displays a confirmation message.

  6. Click Activate, and then click Activate Application. Oracle Identity Cloud Service displays a confirmation message.

Assigning Users to the SurveyMonkey App

  1. On the SurveyMonkey app page in Oracle Identity Cloud Service, select Users, and then click Assign. The Assign Users window appears.

  2. Select users that you want to assign to SurveyMonkey, and then click OK. Oracle Identity Cloud Service displays a confirmation message stating that the SurveyMonkey app is assigned to the users that you selected.

Configuring SSO for SurveyMonkey

Forward the Oracle Identity Cloud Service metadata file via email to the respective account executive of SurveyMonkey. The SurveyMonkey engineers configure the Oracle Identity Cloud Service metadata and then notify you after SSO is configured for your SurveyMonkey account.

Note: When SSO is initiated from Oracle Identity Cloud Service to access the SurveyMonkey app, the user is allowed to create a new SurveyMonkey account and access the application.

Verifying the Integration

Use this section to verify that SSO works when initiated from Oracle Identity Cloud Service (IdP Initiated SSO).

Verifying Identity Provider Initiated SSO from Oracle Identity Cloud Service

  1. Access the Oracle Identity Cloud Service My Profile console using the URL: https://<IDCS-Service-Instance>.identity.oraclecloud.com/ui/v1/myconsole.

  2. Log in using credentials for a user that is assigned to the SurveyMonkey app. Oracle Identity Cloud Service displays a shortcut to SurveyMonkey under My Apps.

  3. Click SurveyMonkey. The SurveyMonkey home page appears.

  4. In the upper-right corner, confirm that the user that is logged in is the same for both SurveyMonkey and Oracle Identity Cloud Service.

    This confirms that SSO that is initiated from Oracle Identity Cloud Service works.

Troubleshooting

Use this section to locate solutions to common integration issues.

Known Issues

Oracle Identity Cloud Service displays the message, "You are not authorized to access the app. Contact your system administrator."

Cause 1: The SAML 2.0 integration between the Oracle Identity Cloud Service SurveyMonkey app and SurveyMonkey is deactivated.

Solution 1:

  • Access the Oracle Identity Cloud Service administration console, select Applications, and then select SurveyMonkey.
  • In the App Details section, click Activate, and then click Activate Application. Oracle Identity Cloud Service displays a confirmation message.

Cause 2: The administrator revokes access for the user at the same time that the user tries to access the SurveyMonkey app using Oracle Identity Cloud Service.

Solution 2:

  • Access the Oracle Identity Cloud Service administration console, select Applications, and then select SurveyMonkey.
  • In the App Details section, select Users, and then click Assign to re-assign the user.

Unknown Issues

For unknown issues, contact Oracle Support:

  1. Go to https://support.oracle.com.

  2. Select Cloud Support, and then sign in with your support credentials.

  3. In the Cloud Dashboard, confirm that there are no planned outages in Oracle Identity Cloud Service, and then click Create Service Request.

  4. Select Oracle Identity Cloud Service as the service type.

  5. Complete your service request.