Learn about common problems that you might encounter when specifying system settings and profile information and learn how to solve them.
I'm an administrator. On the Default Settings page, I changed the language of the identity domain from English to French, and clicked Save. However, everything still appears in English. Why is that?
Sign out of the Identity Cloud Service console and log back in to see language-related changes for the Identity Cloud Service console.
I am trying to change my password but the Submit button is not enabled. How can I change my password?
Make sure the password that you are setting meets all the requirements. If your password conforms to the password policy, then each criterion displays a green check mark.
Make sure the password that you are entering in the New Password field and the password you are entering in the Confirm New Password field are the same.
I'm a user and I want to provide a separate email address for password recovery. However, when I go to the Email Options tab of the My Profile console, I don't see a way to do this. Why is that?
If your administrator did not enable the Password Recovery Email option for your Oracle Identity Cloud Service identity domain, then you can't specify a password recovery email address that is different than your primary email address.
I logged out of the Identity Cloud Service console, logged back in, and am redirected to the My Profile console. Why is that?
On the Session Settings page, the Logout URL field contains the URL that Oracle Identity Cloud
Service uses to redirect the user after a successful login attempt. To redirect the user to the Identity Cloud Service console, change the value in the Logout URL field from
How do I change the domain name of the email address that appears in notifications to my company's domain name?
As an example, in the Forgot your password? page, if a user enters an incorrect user name (the user name doesn't exist in the Oracle Identity Cloud
Service identity store) and clicks Submit, then a message appears, stating that an email will be sent to
How do I change the domain name of this email address to my company's domain name?
In the Identity Cloud Service console, expand the Navigation Drawer, click Settings, and then click Default Settings.
In the Email Addresses text area, replace
oracle.comwith your company’s domain name.
In the Confirmation window, click Yes.