Proactively Monitor the User Experience

You can use the Oracle Management Cloud environment to monitor the user experience on Oracle E-Business Suite. The out-of-the-box dashboards provide an integrated view of the system health, and can be a good place to start your analysis.

The workflow to monitor the user experience:

Description of the illustration proactively_monitoring_the_user_experience.eps

The following are some of the suggestive methods to pursue the use case:

• Understand the user experience by exploring the individual user sessions:

  • Monitor the total number of users, response times, and errors encountered.

  • Receive alerts when any of the Oracle E-Business Suite metrics degrade. You can automate remediation action that must be performed in response to the alert.

• Leverage synthetic requests to monitor application health:

  • Test wide range of pages, transactions, and jobs.

  • Test from different environment options to assess response time.

  • Baseline the response time to obtain interesting analytical results.

• Set up proactive alerts for user response time and transaction completion times.

• Filter requests by useful parameters such as response time and errors:

  • Identify specific instances with bad response time.

  • Identify the session from a single user to understand the system behavior.

• Analyze the delay using Oracle Log Analytics:

  • After you identify the entities that are reporting delayed response or error, drill down to the related logs.

  • Use the analytical capabilities of Oracle Management Cloud to identify problems patterns.

• Use Oracle Management Cloud error tool tips to mitigate the error.