Oracle Pulse incorporates filters to allow you to easily identify the service requests of your interest, as explained in the following sections:
The selected filter is automatically remembered across the Incidents menu, at all levels of information, as shown in the Configuration menu. However, if you select an individual environment in the List view and then move to another view, the filter returns to the default selection (All Environments).
Filtering Records by Environment Type
To see only the service requests related to either production or non-production environments, use the environment filter on the Dashboard, List and Chart views at Customer and Service Level to select the type of environments for which you want to generate your reports, as follows:
All Environments: At Customer Level, use this option to see the open service requests for all the environments across all your services. At Service Level, use this option to see the open service requests for all the environments associated with the selected service. This is the default selection.
Production Environment(s): Use this option to see only the open service requests related to production environments.
Non-Production Environment(s): Use this option to see only the open service requests related to non-production environments.
Monitoring and Advisory: Use this option to see only the open service requests created by the Monitoring and Advisory Service.
Individual Environment: Use this option to see both the open and closed service requests related to one of the active environments associated with the selected service. This option is available only on the List view at Service Level.