20 Troubleshoot Excel Workbooks

If you experience issues with Oracle Visual Builder Add-in for Excel, follow the steps here to identify and resolve issues. If you still can't resolve your issue, contact Oracle Support.

• If you are having issues installing the add-in, see Troubleshooting the Installation.
• Review the documentation to make sure the desired operation is supported.
• Download and run the Client Health Check Tool.
• Make sure you're on a supported platform.
• Upgrade to the latest version of the add-in.
• Apply available Microsoft updates.
• Close all workbooks, exit Excel, and try again with simple steps.
• Generate an add-in log for review. See Logging. If you contact Oracle Support, you may be asked to provide this log.
• Generate a diagnostic report if required. See Diagnostic Report.
• If you are having an issue with a login page, try clearing the browser cache. See Clear the Embedded Browser Cache.
• If some Oracle Visual Builder ribbon commands are disabled after you open a workbook, check the Workbook Info window for details on the issue. See Resolve Workbook Issues.

Tip:

You can copy the content of some of the add-in's windows and task panes to the clipboard by right-clicking them and selecting the option from the context menu.

Note:

If you are experience network issues such as "bad request" errors during normal operations, there may be an issue with the REST service. Contact the owners of the REST service to determine whether the service is providing the expected response. You can use the Network Monitor to capture details of the request-response pairs to share with the REST service owners. See Network Monitor for the steps.

For more information about Excel, see Excel specifications and limits.