Upgrade Policy

When a new version of Oracle Visual Builder Add-in for Excel is released publicly, customers should upgrade at their earliest opportunity to take advantage of the latest fixes and improvements.

However, IT departments may need some time to evaluate and deploy a new version to business user desktops. The Oracle upgrade policy allows some flexibility to accommodate this process.

Customers may defer the add-in upgrade by up to six months from the time a new version becomes publicly available. After six months, the old version of the add-in is no longer supported and must be upgraded. So, if the latest version is released on May 15, customers may defer upgrading from the previous version until November 15 at the very latest. After this date, upgrade is mandatory.

Limitations

This upgrade deferral policy is limited in several ways:

• Fixes for defects: To obtain a fix for an issue, it is necessary to install a new version of the add-in.
• Troubleshooting: When investigating a potential problem, one step in the troubleshooting process is to upgrade to the latest version. Deferral is not an option during the support process.
• New Workbooks: Frequently, new versions of the add-in offer new functionality. If your business users have integrated workbooks that leverage new functionality available only in the latest version of the add-in, then add-in upgrade becomes mandatory since the new functionality is not available in the previous version of the add-in.