Services

Services allows you to view the status of certain service related tasks: email notifications, open reconciliations, or system maintenance. Green indicates that it's running. Actions to take from Services are Run Now or Restart.

Note:

You can use Run Now to take an immediate action such as run open reconciliations. You should only use Restart if there was a service shutdown and this option is not green. Restart resets the service without running the service itself.

• Email Notifications are used to notify users that work has been assigned to them. A Service Administrator can use the option on Services to Restart or Run Now.

  Note:

  There is a separate option that a Service Administrator can use to turn off email notifications under Application , then Configuration, and then Settings, and then System Maintenance Process.

  Note:

  Email notifications contain service and tenant information in the footer to help identify where an email is coming from.
• Open Reconciliations option means that the service task to open reconciliations on a daily basis is running. Use Run Now to run reconciliations in pending status, in an open period, with a start date that has been reached without waiting for the daily time to happen.
• System Maintenance refers to actions that Account Reconciliation performs routinely within Account Reconciliation such as the user synch process and cleanup of the database and is not the same as actions taken at the Cloud level called Daily Maintenance. Daily Maintenance accessed by clicking Tools, then Daily Maintenance, includes actions such as operational maintenance and backup snapshots performed in the Cloud on test or production environments.