Available Actions On Alerts

The actions available for an alert depend on its ownership, status and the access rights assigned to the user. For example, you can request information, submit, approve, claim, or reassign an alert, depending on your role and access.

The following table lists the actions available and the required roles.

Table 19-2 Alert Actions and Available Roles

Action	Description	Role
Request Information	Allows the Assignee to send the alert back to the Owner to request more information	Assignee
Submit Alert	Allows users with the required role to submit the alert	Owner, Assignee, Service Administrator, Power User
Approve Alert	Allows users with the required role to approve the alert	Approver, Service Administrator, Power User
Reject Alert	Allows users with the required role to reject the alert	Approver, Service Administrator, Power User
Claim Alert	Allows a team member assigned to the alert to claim it. Only available when the alert Assignee or Approver is assigned to a team instead of an individual. Claiming may be done even if the alert is claimed by another team/group member.	Assignee team member
Release Alert	Allows a team member to release a currently claimed alert	Current claimed assignee team member
Reassign	Allows users with the required role to reassign the alert to another user	Administrator, Power User
Reject	Reject the alert	All
Reopen	Reopen the alert if you are the owner	Owner of alert
Refresh	Updates the alert with latest comments, status, and so on	All

Note:

An administrator is allowed to run Submit and Approve on any alert to set it to closed status.

To perform an action on an alert:

1. On the Home page, click Alerts to open the Alerts main page.

2. From the Alert list, select and open an alert and make sure the required information is completed.

3. From the Actions menu, select an available action.

   • Request Information

   • Submit

   • Approve

   • Claim

   • Release

   • Reassign

   • Reject

   • Reopen

   • Request Reassignment

   • Refresh