Track User Adoption

Measuring adoption of the service by users is critical, both immediately after go-live and over time.

Your organization must:

Have a plan to manage user adoption.
Support new business users in the production environment with training, communication, and issue resolution through your support team.
Set up usage reports and use adoption dashboards to track progress.
Consult the standard metrics that include the daily, weekly, and monthly active users, number of logins, and frequently accessed visualizations.
Boost user retention by providing valuable content, building strong relationships, and creating a positive user experience.
Create individualized user experience to drive adoption.
Recognize users and offer rewards and incentives for usage and adoption.
Solicit user feedback.
Set up feedback mechanisms with the users to retain them. Ask what they want to see next to enhance their productivity and the data-driven culture in the organization.
As part of soliciting feedback, iterate and make improvements that improve reports, customizations, additional data, etc.
Provide internal “Office Hours” where success and new knowledge are demonstrated.

This task requires:

Use the checklist to confirm that the action items are planned for. See Track User Adoption Checklist.