6 Plan the Post Go Live Activities
"Post Go Live" refers to the period after a phase of the implementation has been put into production use.
During this period, you must plan to:
- Monitor the service closely.
- Track the system performance, user adoption, and user feedback.
- Address any problems promptly.
- Provide ongoing training, user manuals, and online support for the new business users to ensure they're comfortable using the new system correctly.