How do I enable Home with Ask Oracle?

1. In Sandboxes, create a sandbox or enter an existing one. Make sure the sandbox has the Appearance tool. Don't include spaces or special characters in the sandbox name.
2. From the sandbox Tools menu, select Appearance.
3. Create a theme with Home with Ask Oracle as the home page layout.
4. Apply the theme.
5. If prompted, run the scan to resolve any unsupported expressions.
6. Select Home and make sure the home isn't blank. If it's blank, follow these steps:
   1. Go to the Scheduled Processes work area using https://<<fa-host>>/fscmUI/faces/FuseOverview?fndGlobalItemNodeId=itemNode_tools_scheduled_processes_fuse_plus. Replace <<fa-host>> with your specific Fusion Applications host URL.
   2. Schedule a new process and select ESS process to check Search Cloud Service availability.
   3. Submit the process and after it completes, check the OSCS status in the log file of the process.
      • If it shows failure, contact your help desk to resolve the OSCS issue.
      • If it shows success, do these steps:
        1. In Scheduled Processes, schedule a new process and select Create Index for Ask Oracle.
        2. Set the Re-create Index parameter as Yes and submit the process.

           After the job runs successfully, the home should display data correctly. If the job fails, wait till the job is automatically retried twice, which usually takes about 3 to 8 minutes. If the job continues to fail and the home still doesn't display data, contact your help desk for further assistance.

7. Publish the sandbox.

For cloud at customer implementations, you should not enable Home with Ask Oracle because the required services aren't available.