Knowledge Advanced Sysadmin Role

The Knowledge Advanced Sysadmin Role console role is a system generated role which does not require any setup and cannot be modified. A user with the Sysadmin Role has the ability to access all knowledge base content and to add any permissions to other profiles. Specifically, a user with this role can perform the following operations exclusive to the role.

• Add Permissions to API roles.

• Add permissions to a console role that the user's own role does not have. Regular users can only see the roles to which they are assigned. A Sysadmin Role user has access to everything.

• Access the following administrative tools.

  • System Configuration settings

  • Batch Job Status information

  • Full Text Search reindexing and reports

  • Locale Management

  • Tasks & Notifications template editing

Note: The Sysadmin Role appears in the Knowledge Advanced agent console as Default Administration Role.

Assigning the Knowledge Advanced Sysadmin Role

To assign a user the Sysadmin Role console role:

1. Login as an administrator.

2. Navigate to the Users tab and click List under the Console Users section.

3. Find the user to be granted the console role and select the Add Sysadmin Role button associated with that user.