Users and Roles
You can manage users through roles, which control the level of management access you have to Knowledge Advanced, the general authoring abilities you have on a particular Content Type, and what tasks you can perform in a workflow.
Users are assigned either Console roles or Web roles. Console roles are assigned to users who require access to authoring and administrative tasks; Web roles are assigned to external users on the customer portal. Console roles also list one or more user groups to determine what the console user can see in the Customer Portal in the same manner as web roles provide Customer Portal access to web users. This section covers the following topics.