Search Answers Clicked Drilldown Report

You can see the details about the articles customers clicked in the search results. This report opens when you click the link in the Search Clickthrus of Articles column in the Customer Activities report.

Note: An article may show up more than one time in the list of articles because customers clicked it two or more times in different search positions.

Search Answers Clicked Drilldown Report

Column	Description
Article ID	The article identifier.
Summary	The article title
Search Result Position	The article’s position in the search results list.
Question Text	The text of the customer’s question.