Submitting a Question for Tuning

It is rare that users ask a common or frequently-asked question and then do not (or rarely) select any of the answers that are returned. For example, if the question Do you have a booster plan? returns several answers about family plans but users do not select any of those answers, you might tune this question by adding concepts or synonyms.

The application provides a component named Advanced Search Summary that displays a list of user searches in a specified time period. This component looks like an Analytics report but includes an Action column that contains a Create MSQ Task link. When you select this link, the application forwards the question to Manage Search Query (MSQ) which is the tool you use to tune questions.

Note: Although they are very similar, the Advanced Search Summary component is different from the Advanced Searches Summary report. The report is available to all users and the component is available to users with the proper roles, as determined by your company.

To use this component, you must be able to access to it. If you do not see the Advanced Search Summary in your Report Explorer, then you do not have the authority to submit questions for tuning.