Overview of Mailboxes
You can set up multiple Service and Outreach mailboxes on each B2C Service interface.
Note: To ensure accurate processing of replies, inbound messages, and bounces, you must set up at
least one Service mailbox.
After you create a mailbox, you can disable it or delete it. However, you must use the Agent
Browser User Interface (Agent Browser UI) or B2C Service
Console to configure these additional options:
- Brand your mailbox to match your organization’s brand identity.
- Define the bounce address to use as the return path for bounced emails.
-
Define the sender name you want to display on outgoing messages.
For more information, see How Mailboxes Work.