Add a Mailbox

You can add an Oracle-managed Service or Outreach mailbox to any B2C Service site.

Before you start

Configure additional Service and Outreach options on the B2C Service Console, or on your site's Agent Browser User Interface.

Here's what to do

1. From the Configuration Assistant main page, click the Service site to which you want to add a mailbox.
2. Click the Mailboxes tile, and then click Create Mailbox.
3. Enter field information:

   Create Mailbox Options

   Field	Description
   Mailbox Name	Enter a name for the mailbox. Must not exceed 80 characters. Must not start with a number. Includes only lowercase letters, numbers, underscores, periods, and dashes. Contains no spaces or consecutive underscores.
   Mailbox Type	Service Mailboxes process email communications on incidents. Outreach Mailboxes send outreach email communications, such as surveys and mailings. Note: Outreach mailboxes need further manual configuration. See View details to configure outreach mailbox section for details.
   Enabled	This read-only field is enabled by default. Note: You can disable this field in the View and Edit Details window.
   Interface	Select the interface with which you want to associate the mailbox.

4. Click Create.
   You will receive an email containing your new mailbox password.

What to do next

You might need to click Refresh to display the new mailbox on the page.