Overview of Intelligent Advisor

Intelligent Advisor is a decision-automation solution that helps service agents deliver the right advice to every customer.

New customers with a non-B2C Service Intelligent Advisor subscription must log in as a user with the CXOPA administrative role to administer their Intelligent Advisor sites. However, if your subscription includes B2C Service and Intelligent Advisor subscriptions, then you can use the same Configuration Assistant administrator login credentials to manage both subscriptions.