Download the B2C Service Client and Log In

Follow this procedure to download the B2C Service client and log in.

Before you start

Cookies must be enabled on your workstation in order to work in the application.

Here's what to do

1. Open your web browser and enter the following URL: http://your_site.custhelp.com/cgi-bin/your_interface.cfg/php/ admin/launch.php
2. Click Install Oracle Service Cloud.
   A security message warns you that the application should not be installed unless you know that it is from a trusted source.
3. Click Install.
   After B2C Service downloads to your workstation, the Login window opens.
4. Enter administrator in the Username field.
   You must enter this user name the first time.
5. Enter the password assigned when your site was created.
   User names and passwords are case sensitive. Keep this in mind as you add staff accounts.
   The Interface field displays the name of the interface from which you launched the installer. This drop-down list will also contain the names of any additional interfaces you install for this site, beginning with the first interface installed.

   After logging in the first time, you must change your password.

6. Click Login.
   • The Service Console opens after the system updates and loads all necessary support files.
   • The deployment tool adds the interface to the Interface drop-down list on the client’s Login window.