Answer File Attachments

Files that are attached to answers are not the same as file attachment answers.

A file that is attached to an answer on the Attachments tab appears as an attachment within the answer on the Answers page, and is used to provide additional information. A file attachment answer appears as a clickable attachment on the Answers page, and displays the full answer content when clicked.

Sibling answer attachments with access levels that are at or below the contact’s SLA are visible to the contact. See Sibling Answers.