Chat Customer Reconnect

In the case of a crashed browser or otherwise improperly terminated chat session, the chat reconnect feature lets customers reconnect to their previous chat session.

When customers are unintentionally disconnected from a chat and attempt to chat again, they receive a message stating that an existing chat session was found and are given the option of resuming that session. Upon reconnecting to the chat session, the Chat page is populated with all chat correspondence that was present before the chat became disconnected, and customers can resume the chat session where they left off without having to wait in a chat queue.