Overview of Co-browse

Co-browsing lets customers share their desktop with agents who are helping them on the telephone or during a chat session.

Staff members can guide customers through web pages using their mouse or other pointing device to demonstrate actions. In effect, they take control of the customer’s browser to show the customer how to complete an action. Co-browse helps eliminate the confusion that can arise when giving instructions to customers through dialog or text. Co-browse is also effective for assisting customers in filling out forms or completing a sale.

Administrators use the administrative console to manage the product and customize the Co-browse user interface. See Admin Console. See Answer ID 5673 on our support site for system requirements.