How You Configure Mailboxes for Multiple Interfaces

If you have Service enabled, you must create at least one Service mailbox for the new interface in order to send and receive email. If Outreach or Feedback is enabled, you must create at least one Outreach mailbox to create and send mailings and surveys.

If you have multiple mailboxes for the interface, you must specify a default Service mailbox and a default Outreach mailbox. Even though you can configure your interface to send email from a single address, if you have multiple mailboxes, you must configure each mailbox separately. However, you can configure mailboxes for all interfaces, from any interface, using the Mailboxes editor. See How Mailboxes Work.

Note: To ensure accurate processing of replies, inbound messages, and bounces, Outreach mailboxes cannot be shared with either type of Service mailbox (Oracle-managed Service or general Service). Techmail handles messages in Service mailboxes differently from how it handles them in Outreach mailboxes. For this reason, you must set up one mailbox for Service and a separate mailbox for Outreach and Feedback.

Distribution lists are not interface specific so any distribution list you add on one interface is available on all other interfaces. See Add or Edit a Distribution List.